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Hydrodionne is committed to process and ship your order in the most efficient manner. Our devoted staff will ensure that your order will be diligently processed.
Orders will be shipped via Canada Post. If certain items or the entire order, are excessive in volume and/or weight for Canada Post, the order will be shipped via bus.
The freight costs vary according to weight, size and geographic location.
Hydrodionne is committed in repairing, replacing or crediting any merchandise damaged during shipping. All claims subsequent to human error, damaged goods or invoice discrepancies must be communicated within 48 hours of the delivery/reception of the merchandise.
If there is a tracking number associated with your order, we will forward this information.
If one or more items are not in inventory (backorder), we will notify the delay this situation might cause.
We may suggest to you a similar item to replace the product in question.